Returns & Exchanges

Returns & Exchanges Policy

At CAL FASHION LTD, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange in accordance with the terms below.

1. Return Eligibility
You may request a return within 14 days of receiving your order. To be eligible for a return:

• Items must be unused, unworn, and in their original condition

• Items must be returned in original packaging with all tags included

• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items
The following items are not eligible for return or exchange:

• Items that have been used, damaged, or altered by the customer

• Clearance or final sale items (if applicable)

• Gift cards or promotional items

3. Return Process
To initiate a return, please contact our customer support team via email at payment@calfashion.net with your order details and reason for return.

Once your request is approved, we will provide instructions on how and where to send your item.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

5. Exchanges
We offer exchanges for defective or damaged items, or if you received the wrong product. If you wish to exchange an item for a different style or color, please contact us first to confirm availability.

6. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it promptly.

8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us for assistance.

9. Contact Us
For all return and exchange inquiries, please contact:

CAL FASHION LTD
Address: Flat 9, Icknield Street, Birmingham, United Kingdom, B38 0AY
Email: payment@calfashion.net
Phone: +44 7537 916571

We are committed to handling returns and exchanges fairly and efficiently to ensure a positive shopping experience.