FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?
We offer a wide range of women’s bags, including handbags, shoulder bags, crossbody bags, backpacks, cosmetic bags, and evening bags. Our products are designed to combine style, functionality, and durability.

2. What materials are your bags made from?
Our bags are made from carefully selected materials such as genuine leather, high-quality synthetic leather, and durable canvas to ensure both aesthetic appeal and long-lasting use.

3. Do you ship internationally?
Yes, we provide international shipping to many countries. Shipping availability and delivery times may vary depending on your location.

4. How long does shipping take?
Estimated delivery times are:

• United Kingdom: 5–8 business days

• Europe: 7–12 business days

• International: 10–20 business days
  Please note that these are estimated timeframes and may vary due to external factors.

5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information (if available), allowing you to monitor your shipment.

6. What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available at checkout.

7. Can I cancel or change my order?
If you need to modify or cancel your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

8. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unused and in their original condition. Please refer to our Returns & Exchanges Policy for full details.

9. When will I receive my refund?
Once your return is received and approved, refunds are typically processed within 5–10 business days to your original payment method.

10. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and provide your order number along with photos of the issue. We will resolve the problem as quickly as possible.

11. Do I have to pay customs duties or taxes?
For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

12. How can I contact customer support?
You can reach us using the following contact details:

CAL FASHION LTD
Address: Flat 9, Icknield Street, Birmingham, United Kingdom, B38 0AY
Email: payment@calfashion.net
Phone: +44 7537 916571

13. Is my personal and payment information secure?
Yes, we use secure, encrypted payment systems and do not store full card details. Your privacy and security are a top priority.

If you have any additional questions, please feel free to contact us. We are always happy to assist you.